Return Policy

Refund, Return & Chargeback Policy

At Cadet To Cater Floral Boutique & Gift Shop, all floral arrangements and floral products are made-to-order and perishable. By placing an order with Cadet To Cater, the customer acknowledges and agrees to the following policy.

Final Sale Policy

All purchases are final sale. Because our products consist of fresh flowers and perishable materials, Cadet To Cater does not offer refunds, cancellations, or returns once an order has been confirmed, prepared, shipped, or delivered.

Perishable Goods

Floral arrangements, bouquets, and plant products are classified as perishable goods. Due to their limited lifespan and handling requirements, these products cannot be returned or resold, and therefore are not eligible for refunds or exchanges.

Delivery Responsibility

Customers are responsible for providing accurate and complete delivery information at the time of purchase.

Cadet To Cater is not responsible for failed or delayed deliveries due to:

Incorrect addresses
Incomplete delivery instructions
Recipient unavailability
Restricted building access (apartments, offices, hospitals, schools, etc.)
Weather conditions or circumstances outside of our control

If a delivery attempt is made and the recipient is unavailable, the order may be left in a safe location or returned by the carrier. Orders that are undeliverable due to recipient or address issues are not eligible for refunds.

Shipping Carriers

Orders shipped using third-party carriers (such as FedEx or UPS) are subject to the carrier’s handling and delivery policies.

Carrier tracking information and delivery confirmation will be considered valid proof that delivery was attempted or completed.

Cadet To Cater is not responsible for carrier delays, including those caused by:

Weather conditions
Transportation delays
Mechanical issues
High shipping volumes or holidays

Floral Substitutions

Because fresh flowers are seasonal and availability may vary, Cadet To Cater reserves the right to substitute flowers or containers of equal or greater value while maintaining the overall color palette, style, and design of the arrangement.

Quality Concerns

If there is a legitimate quality concern with an order, customers must contact Cadet To Cater within 24 hours of deliveryand provide clear photographic evidence of the issue.

Failure to notify us within this timeframe waives eligibility for review.

Chargeback & Payment Dispute Policy

By completing a purchase through Cadet To Cater Floral Boutique & Gift Shop, the customer agrees not to initiate a chargeback or payment dispute for orders that have been:

Prepared
Shipped
Delivered
Attempted for delivery

Cadet To Cater will contest any chargebacks by submitting:

Order confirmations
Customer checkout agreement
Delivery confirmation or tracking records
Carrier documentation
This policy as evidence of agreed purchase terms

Fraudulent disputes may be reported to the customer’s issuing bank and fraud monitoring agencies.

Acceptance of Terms

By placing an order through our website, phone, or in-store purchase, the customer confirms that they have read, understood, and agreed to this Refund, Return & Chargeback Policy.

Cadet To Cater Floral Boutique & Gift Shop
1070 Blue Hill Ave
Dorchester, MA 02124
(857) 346-9487
www.cadettocater.com

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